Privacy Policy for Relax Women's Fashion Store
At SILKAAZ, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you use our website and services. By using Relax’s website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information to provide you with the best possible shopping experience. This includes:
- Personal Identification Information: Name, email address, shipping address, billing address, phone number, and payment details.
- Transaction Information: Order details, payment history, and purchase preferences.
- Technical Information: IP address, browser type, and browsing behavior to help improve our website performance.
- Cookies: Small text files stored on your device to enhance website functionality and personalization. You can disable cookies through your browser settings, but this may limit your access to some features.
2. How We Use Your Information
The information we collect is used in the following ways:
- Order Processing: To process and fulfill your orders, including shipping, payments, and delivery updates.
- Customer Support: To respond to your queries, provide assistance, and resolve issues related to your orders or account.
- Personalization: To offer tailored recommendations, promotions, and content based on your shopping preferences and history.
- Marketing: With your consent, we may send you promotional emails, newsletters, and updates about sales, new arrivals, and exclusive offers. You can opt out of these communications at any time.
- Website Improvement: To analyze usage data, improve website functionality, and enhance your overall shopping experience.
3. How We Protect Your Information
We take the security of your personal data seriously. To protect your information, we implement the following measures:
- Encryption: All sensitive information, such as payment details, is encrypted using industry-standard Secure Socket Layer (SSL) technology.
- Restricted Access: Only authorized personnel have access to personal data, and they are required to maintain its confidentiality.
- Regular Monitoring: Our website is regularly scanned for vulnerabilities and threats to ensure that your data is safe.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except under the following circumstances:
- Service Providers: We may share your data with trusted third parties, such as payment processors, shipping partners, and IT service providers, to facilitate order fulfillment and website functionality.
- Legal Requirements: We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect the rights, safety, and property of Paradise Lifestyle Ventures, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
5. Your Rights
You have the following rights concerning your personal information:
- Access and Update: You can access and update your personal information at any time by logging into your account or contacting our customer service.
- Delete Information: You can request the deletion of your personal data, and we will remove it unless we are required to retain it for legal or business purposes.
- Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe link in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Silkaaz uses cookies and similar tracking technologies to:
- Improve website performance and user experience.
- Remember your shopping cart and preferences.
- Provide personalized product recommendations.
- Track website traffic and usage patterns for analytics.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Silkaaz does not knowingly collect personal information from individuals under the age of 18. If we discover that a minor has provided us with personal data, we will delete it from our records.
9. Changes to This Privacy Policy
Silkaaz reserves the right to update this privacy policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after any modifications will constitute your acceptance of the updated policy.
10. Contact Information
For any questions, concerns, or requests regarding your privacy, please contact us:
Relax Customer Service
Email: paradiselifestyleventures@gmail.com
Phone: +91-9202117801
Address: 512-B, Model Town New Collectorate Sirol Road Gwalior
By using the Silkaaz website, you consent to the terms of this privacy policy. We appreciate your trust in us and are committed to safeguarding your personal information.
